Unibet Casino Frequently Asked Questions (FAQ)
The Unibet FAQ section provides direct answers to the most common questions from UK players. Here you can find verified information about account management, deposits, withdrawals, bonuses, responsible gaming tools, and security measures.
The goal of this section is to give clear, factual explanations without unnecessary complexity. Each topic is regularly updated to reflect platform changes and current regulations.
FAQ
What is Unibet?
A licensed online gambling platform for UK players offering casino games, live dealer tables, sports betting, and poker.
Who owns Unibet?
It is a brand within Kindred Group plc, a publicly listed online gambling company.
Is Unibet safe?
Yes. It operates under a UK Gambling Commission licence, uses SSL encryption, and follows strict payment and data-protection controls.
How do I register an account?
Select Register, enter personal details, confirm age and residency, verify your email or phone, and set security preferences.
How long does Unibet verification take?
Usually within 24 hours once clear documents are provided; complex cases may take longer.
What documents are needed to verify an account?
A valid photo ID (passport or driving licence), proof of address (recent bill or bank statement), and sometimes proof of payment method ownership.
How long does Unibet take to withdraw?
E-wallets typically complete within hours; debit cards take 1–3 business days; bank transfers up to 5 business days, after any required verification.
Can I have more than one account?
No. Only one account per person is permitted under UK regulations.
How do I reset my password?
Click Forgot password? on the login page, follow the prompts, and use the reset link sent to your registered email.
How does Unibet bonus work?
Opt in (or meet qualifying criteria), make an eligible deposit or bet if required, then complete wagering within the stated time; game weighting, max bet, and other terms apply.
Is there a mobile app for casino games?
Yes. Dedicated apps are available for iOS and Android in the UK, subject to store availability and local rules.
How do I install the mobile app on iPhone or Android?
Open the App Store or Google Play, search for the official app, confirm publisher and permissions, then install and log in.
How to contact Unibet?
Use 24/7 live chat via the Help Centre, submit an email request from the contact form, or call the UK support line listed on the official website.
Are games available in demo mode?
Most slots offer demo play (often after login). Live dealer titles generally do not support demo mode.
What types of games can I play online?
Slots, jackpots, roulette, blackjack, baccarat, game shows, poker variants, and live dealer tables.
Do live dealer games work on mobile devices?
Yes. Live tables are optimised for modern smartphones and tablets with stable connections.
What should I do if a game freezes or doesn’t load?
Refresh the game, clear cache/cookies, switch browser or device, check your bet history for settlement, then contact support if the issue persists.